Shipping & Delivery
Everything below applies once your date has been confirmed and paid for. Submitting a request is always free, and nothing ships until you have chosen to go ahead.
What it costs
Nothing extra. The ₹499 per note includes tracked delivery anywhere in India and the full presentation packaging. There is no separate shipping charge and no surcharge for distance.
How long it takes
| Stage | Timing |
|---|---|
| We check your date | Within 24 hours of your request |
| Packaging, after payment | Packaged and dispatched within 1–2 working days |
| In transit | 3–5 days across India |
Payments that clear after 4pm IST, or on a Sunday or public holiday, are dispatched the next working day.
If your note is for a specific occasion, tell us the date it needs to arrive when you order and we will tell you honestly whether it can be met.
Where we deliver
Anywhere in India, to any address you like — home, office, or straight to the person receiving it.
Outside India: we do not ship internationally at present. If you are abroad and want a note sent to someone in India, that is no trouble at all — order as usual and give us their address.
How it ships
Every order is sent by tracked courier. The note travels in a UV-protective archival sleeve inside a rigid kraft-lined presentation box, so it arrives flat, clean and ready to give.
The outer packaging is plain. Nothing on the outside names the contents or the price, and no invoice goes inside the box — so it is safe to send directly to the person receiving it.
Sending it as a gift
Give us the recipient's address at checkout and tell us what the personalised card should say. We will write it as you have asked and send it straight to them. You get the tracking; they get the box.
Following your order
Your order moves through five stages, and you can see exactly where it stands at any time on the tracking page using your order reference:
- Submitted — your request is in the queue
- Checking Collection — we are searching for your date
- Confirmed — we have it; payment reserves it
- Paid — Preparing — being packaged for dispatch
- Dispatched — on its way, with tracking
Opt in to WhatsApp updates when you order and we will message you as each stage changes, so you do not have to keep checking.
If something goes wrong
We could not find your date. Your order is marked Not Available and you are not charged. Nothing to claim back — no payment was ever taken.
It arrived damaged. Photograph the package and the note as they arrived and email support@myluckydates.com within 7 days of delivery. We will replace it where we can, or refund you in full where the date cannot be sourced again.
It has not arrived. If tracking has not moved for 10 days, write to us and we will chase the courier ourselves rather than sending you to do it.
Questions
support@myluckydates.com — we answer within 24 hours. Common questions are answered on the FAQ.