Returns & Refunds
We would rather you were happy than keep your money. That said, every note is a single object found for one specific date — we cannot restock it — so please read the timings below.
You are never charged for a search
Submitting a date is free. If we cannot find a note for it, your order is marked Not Available and no payment is ever taken. There is nothing to refund, because nothing was charged.
If your note arrives damaged
Photograph the outer package and the note as they arrived and email support@myluckydates.com within 7 days of delivery.
Where we can find another note for your date, we replace it at no cost. Where we cannot — some dates surface once and not again — we refund you in full, including delivery.
If your order does not arrive
If tracking has not moved for 10 days, write to us. We chase the courier ourselves rather than sending you to do it. If the note is confirmed lost in transit, you get a replacement or a full refund, whichever you prefer.
If you change your mind
Before dispatch: email us and we will cancel and refund in full. Once payment is taken we begin packaging, so the sooner you write, the simpler this is.
After dispatch: a note correctly supplied for the date you chose cannot be returned once it has shipped. It was sourced for your date alone and cannot be offered to anyone else. This does not affect anything below — if the note is damaged, lost, or not what we promised, it is our problem to fix, not yours.
If we sent the wrong thing
If the note does not bear the date you ordered, or is below the Fine condition we promise, that is our error. Tell us and we replace it or refund you in full, and we cover return postage. There is no time limit on an error that is ours.
What we cannot refund
- A note correctly supplied for the date you chose, once dispatched — see above
- Condition consistent with a circulated note: soft corners, folds, handling marks. These notes were used. That is what makes them what they are, and it is described plainly on every page before you buy.
How refunds are paid
Back to whatever you paid with, through PayU, within 5–7 working days of us approving it. Your bank or UPI app may take a few days more to show it. We do not issue credit notes or store credit.
Cancelling before you pay
A confirmed order that is never paid for simply expires. You owe nothing and need do nothing.
Reaching us
support@myluckydates.com, answered within 24 hours. Please include your order reference — it is on your confirmation email and on the tracking page.